I just made a transition again to become a voice agent. The GLORIOUS months of just answering emails has been over and my DREADED event has come again. I actually made my come back again just a while ago as a call back representative. The customer is nice however my heart doesn't stop racing because of the previous trauma I had experience from the irate American customers. However, just as my friend had advised, it's only a matter of perception. No wonder a few still survives. I can do this! I'll show them the numbers!

It was a time were there are no emails... I am currently working as an email agent in a call center and there were hours that we don't get to download one or there are only a few to answer. Instead of chatting with friends or roam around the production floor, I just honed my spatial skills to kill time using Microsoft Paint.

I finished this within two weeks. hehe...(just kindly click on the image to enlarge.)

I've already handled multitude of calls for the past months that i've been working as call center agent. There are a few that are worth remembering and there are a few as well that you wished you haven't received it. There are funny ones and there are ones that made you go berserk and destroy your whole day. But one call that I won't really forget is a call from an ordinary elderly woman. This really marked my life at the call center industry and I'll take it for the rest of my life.

I had her queue at the middle of the shift. I verified her information and everything's fine. But in the middle of our conversation she's already saying some things that somehow did not correspond with the information that I have on my computer. I checked first her account just to make sure that there might be a little bit of error and I probed hard. When something's not really working out, I told her the truth and she pleaded me some of the details-she might have just forgotten that she incurred such transactions.

She cried so hard when she found out all these and told me that she did not. Everything's screwed up. Someone has stolen her identity and did all the transactions fraudulently. Technically, her concern is so easy... I'll just be filing something on my end for her to incur zero liability for fraud charges and that's it however emotionally you can sense that the lady is so broke.

I almost fell off my chair when she told me her situation. SHE'S ON A WHEELCHAIR. She is only taken care of by her nanny who's not really someone related to her. She really knows that her nanny made those fraudulent transactions since that is not the first time she did it to her. She almost treated this girl as her daughter and she loves her so much.

She made the decision to report her nanny to the police. She's telling me this while in tears. I can really tell how she's so hurt to do so however she had no options. I just comforted her that what she did is just right and the best expression of love for that person is to teach her something that will make her a better person, it may not be know but who knows. I also told her that God is always good and help is always there whenever she seeks for it. The reason why this call made an impact on me is that she appreciated the help that I was able to provide her, the advices that I said and the love that she somehow sensed on me. I was touched by this and it did not end there. the phrase that almost made me cry was:



"I will remember you for all the rest of my life here"


Now, I no longer recall her name. We are in a paperless company. but one thing is certain, I will also remember her.

Gosh gosh gosh.. it was the last day of our grueling (ADJUST!) core skills training and FORTUNATELY, after those mutilating calls we all passed! To celebrate the aftermath of our training we opted to have a goody good good time at the providence condo in manila. There we had some videoke, beer, and of course.. fun! Enjoy!

this is so shitty!... i was taking a du- ... leak at the restroom when they took this!(haha juz kidding!)

the other two sangres doing dah thang.... Amihan(Aco) and Pirena(J)

that's me... wearing the bloody red shirt and beside me is Sir JM (we're also known as Danaya and Alena)

my turn to shine....(what was I singing at that time?)

the girlaloos (sweet! dont block the view!)

oh my, oh my... so sweet. what the heck's goin' on? Ron, you're supposed to be with JM! haha!

here are my beeeaaachesss... (yeah with a looong e... dianne and nadz!)

yeah yeah yeah, i'm the asshole at the back and this is Glenn-the baby of the group and my "baby" (oh Glenn forgive me for fun sake-haha!)

my gosh! was that a spirit hovering around Jerome? OH my-i mean our "gosh", Aco, someone's seeking divine intervention from your baby! haha you gotta do something!

sorry for the inconvenience guys but this is AGAIN, the only time that i've updated my ho-hum blog. anyway as a part of my makati saga, I've chosen this one story of mine to be included since this is the most recent thing that has happened...

yeah, i'm working at this building. this is called the burgundy corporate tower located at gil puyat avenue and it's in front of CEU makati. we're on the 33rd floor and the view is great. it gives a wonderful view of the whole makati city and nearby places like manila and...never mind, I suck at places. haha!

anyway, i can't disclose what company am I working at because I don't wanna lose my job. I know how frustrating (GUYS, it's pronounced as frOs-trating) it is. If I were in your situation i'll feel the same way. haha! what a spiel!

I just came from my very exhausting and bunky trip to ORTIGAS. take note on this: the sole purpose of my travel there is to have my contract signed so i can start working on Monday. I still came from santa rosa going to Ortigas (One San Miguel Avenue to be exact---that gargantuan thingamajig above) and YET NOTHING HAPPENED!!! i wasn't allowed to proceed to the building just because i didn't have my ID, even an SSS or an NBI copy!!!! so what did happen after? IIIIIII WEEENNNTTT HOOOOMEEEE!!!!!!!


so next time, always bring those things when your agenda is work related k?

It was last week when I had my Market Market Escapade...hmmm not really escapade. I was scheduled for an interview for a sorta accounting slash call center agent slash data processor position. It was around 4:00 when I arrived at the mall so I had to spend some time hanging around until 5:00 which is my scheduled interview. It was five minutes before the judgment hour when I arrived at INFOSYS (it's the company where i'd be having the interview.) The lady asked me if I could wait for another thirty minutes because the client is on HIS way ( so definitely he is a HE ). okay enough of the b#$%@#!t nonsense, as if I have the choice to say NO and I'll still come the hell from Santa Rosa so I just made some chit chat to other applicants. The client came... and to my surprise he is an Indian. Kinda figure it out what would the outcome was if a Filipino would talk to an Indian... We were 4 and yada yada yada... My turn came.


INDIAN: hello my name is aklhdoiyaoiho
ME : hmmm... hi anoom?
INDIAN: no... it's anoioyhkjgkg;
ME : so Anoob?
INDIAN: no, it's ANOOP.
ME : oh, I'm sorry. Nice to meet you Anoop.

********

INDIAN: so adkryaodehlakdgfkdhskdfkjdghkajgdflk;p?
ME : sorry?
INDIAN: so You are a member of an Accounting Organization?
ME : -sigh- ahhh... (and I told him why)
INDIAN:j;faldora';lkdh;glghfhn;lfkgm;lkfng;l?
ME : sorry?
INDIAN: soyoucan'texpectapureaccountingonthisjob.Thisismoreof...let'ssayfinancialaccounting. Ijustwanttosetexpectationsstraight.
ME :(still figuring out what did he say)... ahhh okay... sounds Interesting.(chos!)

********

so the interview ended somehow in a nice way... it was really hard to understand an Indian accent but somehow it was very interesting because it was the first time I talked to a Full Blood Indian (yeah b'cause I had a classmate way back in elementary who was a half Indian... Hi Renzul!). Anyway I still had to decide whether to accept this job or not... I've already wasted money and precious time and going back again for another series of tests is I think too much... Well maybe the job is not for me.